Islandwide Delivery Available Cash on Delivery Supported
MobileXLK
Trust Center

Buy with confidence from MobileXLK

This page is maintained by the MobileXLK team to answer the common questions Sri Lankan shoppers ask before placing their first order — warranty, returns, delivery, payment and how to reach us.

Cash on Delivery
1-Year Warranty
7-Day Returns
Islandwide Delivery

Who we are

About MobileXLK

MobileXLK is a Sri Lankan online store for mobile accessories and consumer electronics. We started with a simple goal — make it easy to buy authentic phones, chargers, earbuds, power banks and smart watches anywhere in Sri Lanka, with fair pricing and real local support.

Today we serve 50,000+ customers across all 25 districts, dispatch most orders the same day from our Colombo warehouse, and back every purchase with a 1-year warranty and a friendly support team that speaks Sinhala, Tamil and English.

Why MobileXLK

Why buy from us

  • 100% authentic stock
    Sourced from authorized distributors with serial-verified packaging.
  • 1-year warranty
    Free replacement on manufacturing defects, handled locally.
  • Islandwide delivery
    Fast, tracked shipping to every district in Sri Lanka.
  • Best prices
    Direct sourcing keeps prices below the big retailers.
  • Real human support
    Our Sri Lankan team replies fast on WhatsApp, call and email.
  • Tested before dispatch
    Every order is checked at our Colombo warehouse before shipping.

Coverage

Warranty policy

  • Every product is covered by a 1-year MobileXLK warranty against manufacturing defects.
  • If a product develops a defect within the warranty period, we replace it free of charge.
  • Warranty claims are processed locally in Sri Lanka — no overseas shipping or long waits.
  • Physical damage, water damage, and unauthorized repairs are not covered.
  • Keep the invoice and original packaging to make claims faster.

Peace of mind

Return policy

  • 7-day return window for unused, sealed items in original packaging.
  • Free replacement if you receive the wrong or damaged item.
  • Refunds are issued via the same payment method or as store credit, whichever you prefer.
  • To start a return, message us on WhatsApp with your order number and a short description.

Read the full returns & refunds page.

Shipping

Delivery policy

Same-day dispatch
Order before 2 PM in Colombo for same-day dispatch.
Islandwide
Colombo: 1–2 days. Other districts: 2–4 working days.
Free over Rs 5,000
Flat rate below that, varying by district.

Full details on the delivery information page.

Payment

Cash on Delivery (COD)

Cash on Delivery means you pay the courier in cash when your order is handed over — no online payment required, no card details shared.

  • Available across all 25 districts in Sri Lanka.
  • No extra COD fee — you pay the listed price plus shipping only.
  • We confirm every COD order by call or WhatsApp before dispatch to avoid mistakes.
  • You can also pay online by card or bank transfer if you prefer.

Real customers

Customer reviews

"Genuine product, fast delivery and COD made it so easy. Will buy again!"

Kavindu P. · Colombo

"Best price for my smart watch by far. Came in 2 days and works perfectly."

Tharushi R. · Kandy

"Their WhatsApp support is so quick. Helped me pick the right charger."

Mohamed A. · Galle

"Order arrived sealed and original. Warranty card included. Very happy."

Nimali F. · Negombo

"Even up north delivery was only 3 days. Great experience."

Ruwan S. · Jaffna

"Replaced a faulty earbud within a week — no fuss. Real after-sales support."

Dilini K. · Matara

Fastest channel

WhatsApp support

WhatsApp is the fastest way to reach us. Our team replies within minutes during business hours (9 AM – 8 PM, daily) in Sinhala, Tamil and English.

Use WhatsApp to:

  • Ask for a product recommendation for your phone.
  • Place a cash-on-delivery order without filling forms.
  • Track your order or update the delivery address.
  • Start a warranty or return request.
Chat on WhatsApp

Reach us

Contact details